TERMS AND CONDITIONS: Due to the personalized design of our items, all sales are final. That means, once your order is placed you can not change the colors or font you selected. Colors may vary slightly from images shown. Every effort will be made to ship your items as soon as possible after your order is placed, usually this takes about 12-15 business days (not including weekends, holidays or shipping time) for your personalized item to be custom made and ready to ship. We recommend that you ask all questions BEFORE you place an order.
CANCELLATION POLICY: No cancellations may be made once your order has been placed. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is monogrammed to the specifications of each order.
RETURN POLICY: As items at ssdesignsnc.com are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item. Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 7 days. After 7 days, no replacements will be given. Monogram fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your monogram order or if you are not happy with the way that a letter or color looks. You may view colors and font samples here before you order.
SHIPPING: The shipping service you choose does NOT make the turnaround time for your order any faster. This means if you choose Priority Mail vs. First-Class Mail your turnaround time will still be 12-15 business days. Obviously once an order leaves Sew Southern Designs we cannot guarantee shipping times or exact delivery dates. This is completely in the hands of the carrier (USPS). Weather, holiday volume or other unforseen delays are not something Sew Southern Designs has control over. Please confirm that all shipping information is correct before confirming your order. Any orders returned because of an incorrect address will be charged an additional shipping fee. Sew Southern Designs is NOT responsible for incorrect addresses.